April 29, 2026

What If Ordinary is the Real Extraordinary?

What we miss when we overlook the middle.

by
Sarah Dowlin

Since preschool, we’ve heard some version of: she’s doing okay, but there are a few things worth watching.

In response, we’ve done what most parents do when someone raises a concern: we ask the ‘bots what to do. Then we ask the real people what to do. And then we set out to do all the things.

Evaluations. Extra support. More evaluations.

Most recently, we went through the process of determining whether she qualified for additional support through school.

And after all of that?

She’s somewhere in the middle.

Not struggling enough to qualify for additional support. Not excelling enough for anyone to stop and take notice.

So the question remains: is she a struggling student… or is she simply, for now, at the bottom of the middle — what we might otherwise call ordinary?

I’m okay with this. (Speaking as a straight-A student who experienced the false promises of success that can come with it.)

What I’m not okay with is the growing awareness — and discomfort — that we live in a world where “ordinary” can so easily feel like a problem to solve, while the everyday middle receives little support and even less patience. 

So much of what surrounds us seems designed to reward the extremes while overlooking everything in between.

But what if we valued ordinary — not as a place you land by default, but a choice you make with intention?

For our daughter, that looks like this:

We’re not pushing her toward something that isn’t her.

We leave room for play, even when another round of math facts would feel “productive.”

We resist the instinct to add more — more activities, more structure, more pressure — simply because we can.

In that way, ordinary stops looking like a lack of effort… and starts to look more like paying attention.

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And the more I sit with it, the more I notice how often we overlook the middle elsewhere, too. Including in marketing.

Most marketing systems are built to measure clicks and impressions, to chase visibility, and to optimize for reach.

But the businesses I spend my time with — the ones built on decades of trust and steady growth — didn’t grow because of extreme reach.

They grew because of ordinary relationships. The steady clients. The long conversations. The quiet trust that compounds over time.

And yet, most marketing systems aren’t designed to measure connection, let alone support it.

They reward the visible, not the meaningful. The spike, not the steady.

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As a mom, I’m realizing that my daughter’s education isn’t a set-it-and-forget-it endeavor.

What works now may not work next year.

What she needs will evolve.

What support looks like will likely fall outside of any predefined system — or any neat, prebuilt plan.

And as someone who loves a good plan (with contingencies), that reality is deeply uncomfortable.

But it’s also clarifying.

Maybe the goal isn’t to force ourselves — or our businesses — into systems that were never designed to support us.

Maybe the goal is to build better ones.

Ones that recognize, honor, and build on what’s already happening in the ordinary, everyday middle.

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about the author

Sarah Dowlin

Sarah Dowlin is a photographer by trade, an observer by nature, and the founder of WorkLife Studios.

giving notice

More Observations

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Small Deposits

Simple ways to put relationship into practice.

Ordinary is rarely celebrated — and even more rarely noticed.

So what would it look like to honor the ordinary in your business right now?

Here are a few things we do at WorkLife Studios that might feel ordinary… but have been surprisingly effective in how we grow:

We follow up and follow through.
No automation trick. No perfect system. Just consistent, human follow-up — and doing what we say we’ll do.

We say no.
There are plenty of opportunities out there — and even more directions we could go. We choose some, and let others pass. When something isn’t the right fit, we refer it out or point people in a better direction.

We listen for the opportunity.
We don’t expect people to come to us with perfectly defined needs. Most of the time, they don’t. So we listen closely — for what’s said, and what’s not — and help shape the next step from there.

We play the long game.
We’re building WorkLife Studios to be here next year… and the year after that… and ten years after that. That means pricing that’s sustainable. Systems that are sustainable. And decisions that prioritize longevity over quick wins.

On My Radar & In My Rolodex

Things I’m reading, saving, and sharing — and an introduction I’d like to make.

“We’re saving PDFs, not lives.”

This mantra has been making its way around TikTok and made me smile. A timely reminder — with a healthy amount of merch — that most of what we do is, in fact, ordinary. (And that’s okay.)

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Bob Moore at Green Canopy Group

I met Bob through Goldman Sachs 10,000 Small Businesses. He’s warm, generous, and exactly the kind of “ordinary” person who makes others feel extraordinary. As spring comes into full swing, if you’re thinking about your landscape or garden, he’s someone I’d happily introduce you to.

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Table Topics

Take these to your next meeting, coffee, or school pickup line.

Dragons Love Tacos Party

For one Saturday in April, our home turned into a full-blown dragon cave. We hosted friends for a Dragons Love Tacos-themed party — complete with dragon charades, a spicy salsa relay race, and “Pin the Taco on the Dragon.” It was our way of making “ordinary” a bit more memorable.

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Capable by Sissy Goff & David Thomas

One of my favorite parenting duos just released their newest book, Capable. I’m still waiting for my copy, but I’ve yet to be disappointed by their perspective on raising kids in a world that feels increasingly complex — and increasingly performance-driven. If this edition of Throughline resonated, Capable feels like a fitting next read.

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Sarah Dowlin at WorkLife Studios with clients
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